Support

How to get help, and how to give support access to your account only when you want to.

Contact Verve

Email info@verve.family. Include the account email or username, what you did, what you expected and what happened. A screenshot helps.

Give support access with a support code

When support needs to look at your account, you decide when. Open Account & Security (your profile menu), choose Support Code and create one. The code is copied for you and lets the support team help troubleshoot until you revoke it.

  1. Open the profile menu and choose Account & Security.
  2. Next to Support Code, choose to create a code.
  3. Send the code in your email to support. Revoke it in the same place when you are done.

Report a bug

The bug button in the bottom bar opens a short report form. Say what you were doing and what went wrong; the team reads every report.

Quick fixes

  • A page looks stuck or shows old numbers. In Account & Security use Reset Local Cache or Reset Chart Cache, refresh, and sign in again.
  • You cannot sign in. Use Forgot password on the sign-in screen for a one-time reset link.
  • "Trading is not available right now." Order execution unlocks chain by chain. See What is live.